Unified ICM/Unified CCE Databases

Published by Social Security Administration | Social Security Administration | Metadata Last Checked: June 25, 2025 | Last Modified: R/P1D

Unified ICM/Unified CCE software uses information in the central database to determine how to route N8NN calls, including information about telephone system configuration and routingscripts. The local database also contains tables of real-time information that describe activity at the callcenters. Historical information is stored in the central database.

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Complete Metadata

bureauCode	[ "016:00" ]
conformsTo	null
dataQuality	null
describedBy	null
describedByType	null
identifier	US-GOV-SSA-564
isPartOf	null
issued	null
landingPage	null
language	null
primaryITInvestmentUII	null
programCode	[ "016:000" ]
references	null
rights	The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed
spatial	All SSA TSCs and PSCs,nationwide
systemOfRecords	null
temporal	null
theme	null