ServiceNow

Published by Office of the Assistant Secretary for Administration and Management | Department of Labor | Metadata Last Checked: June 28, 2025 | Last Modified: 2025-03-17T13:18:59.170Z

Automation of Enterprise Services customer/employee experiences. Called a Universal Service Management Tool (USMT), ServiceNow is an ITIL-compliant workflow system and database for managing user incidents and problems, IT hardware and software changes, hardware and software assets, and change management processes for the DOL IT infrastructure. ServiceNow also supports several Agency application Help Desks.

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Complete Metadata

bureauCode	[ "015:11" ]
describedBy	https://service.dol.gov/ocio_esd_sp?id=kb_view
identifier	OASAM OCIO-25-012:044-246
landingPage	https://service.dol.gov/
language	[ "en-US" ]
programCode	[ "015:001" ]
rights	private
spatial	location characteristics, addresses
theme	[ "geospatial" ]