PSCR Usability Project_Voices of First Responders

Published by National Institute of Standards and Technology | National Institute of Standards and Technology | Metadata Last Checked: July 14, 2025 | Last Modified: 2022-10-05 00:00:00

The Usability Team of the National Institute of Standards and Technology's (NIST) Public Safety Communications Research (PSCR) program works to identify issues faced by first responders surrounding the use of their existing and emerging public safety communication technology. The team conducted an exploratory, sequential, mixed-methods study to gather insights into first responders' needs for and problems experienced with communication technology. The multi-phase study included in-depth interviews with 193 first responders in Phase 1, followed by a nationwide survey of 7,182 first responders in Phase 2, across four public safety disciplines, Communication Center & 9-1-1 Services (COMMS), Emergency Medical Services (EMS), Fire Service (FF), and Law Enforcement (LE).The data consists of two datasets: (1) Phase 1 data from 193 interviews with first responders from four disciplines (COMMS, EMS, FF, LE) including direct quotes from interviewees categorized by codes/subcodes with demographic information included; (2) Phase 2 survey data from 7,182 first responders from four disciplines (COMMS, EMS, FF, LE) including their responses on what technology they have and use, along with their needs for and problems experienced with communication technology; demographic information is also included.

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Complete Metadata

bureauCode	[ "006:55" ]
identifier	ark:/88434/mds2-2820
issued	2022-12-21
landingPage	https://data.nist.gov/od/id/mds2-2820
language	[ "en" ]
programCode	[ "006:045" ]
references	[ "https://doi.org/10.6028/NIST.IR.8216", "https://doi.org/10.6028/NIST.IR.8245", "https://doi.org/10.6028/NIST.IR.8277", "https://doi.org/10.6028/NIST.IR.8288", "https://doi.org/10.6028/NIST.IR.8295", "https://doi.org/10.6028/NIST.IR.8314", "https://doi.org/10.6028/NIST.IR.8340", "https://doi.org/10.6028/NIST.IR.8400", "https://doi.org/10.6028/NIST.IR.8443", "https://doi.org/10.6028/NIST.IR.8444", "https://doi.org/10.6028/NIST.SP.1286pt1", "https://doi.org/10.6028/NIST.SP.1286pt2", "https://doi.org/10.6028/NIST.SP.1286pt3", "https://doi.org/10.6028/NIST.SP.1286pt4", "https://publicsafety.nist.gov/" ]
theme	[ "Information Technology", "Information Technology:Usability and human factors", "Public Safety", "Public Safety:Public safety communications research" ]