IT First Call Resolution Rate

Published by OKStateStat | State of Oklahoma | Metadata Last Checked: June 26, 2025 | Last Modified: 2019-10-31T19:54:56.373779

<p>Increase the percentage of issues resolved by the IT Service Desk on the first call from 54% in 2014 to 66% by 2019.</p>

Click any tag below to search for similar datasets

Complete Metadata

identifier	6dcdd44e-5a2b-4bbf-b09f-dfe7fd6f997d
issued	2019-10-31T19:54:54.466991