Contact Center Manager Administration (CCMA)

Published by Social Security Administration | Social Security Administration | Metadata Last Checked: June 25, 2025 | Last Modified: R/P1D

CCMA is the server that provides a browser-based tool for contact center administrators and supervisors. It is used to manage and configure contact center resources and its users, define access to data, and view real-time and historical reports.

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Complete Metadata

bureauCode	[ "016:00" ]
conformsTo	null
dataQuality	null
describedBy	null
describedByType	null
identifier	US-GOV-SSA-565
isPartOf	null
issued	null
landingPage	null
language	null
primaryITInvestmentUII	null
programCode	[ "016:000" ]
references	null
rights	The publishing of the data asset cannot be done due to one or more of the following reasons: contains personal identifying information, contains federal tax information, contains sensitive information, or a data assessment has not been completed
spatial	All SSA Fos
systemOfRecords	null
temporal	null
theme	null