City of Tempe 2021 Community Survey Report

<p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>ABOUT THE COMMUNITY SURVEY REPORT</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Final Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process.</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'> </p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>In many of the survey questions, survey respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means &quot;Very Satisfied&quot; and 1 means &quot;Very Dissatisfied&quot; (while some questions follow another scale). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'> </p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>PERFORMANCE MEASURES</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Data collected in these surveys applies directly to a number of performance measures for the City of Tempe including the following (as of 2020):</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'> </p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>1. Safe and Secure Communities</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'></p><ul><li>1.04 Fire Services Satisfaction</li><li>1.06 Crime Reporting</li><li>1.07 Police Services Satisfaction</li><li>1.09 Victim of Crime</li><li>1.10 Worry About Being a Victim</li><li>1.11 Feeling Safe in City Facilities</li><li>1.23 Feeling of Safety in Parks</li></ul><p></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>2. Strong Community Connections</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'></p><ul><li>2.02 Customer Service Satisfaction</li><li>2.04 City Website Quality Satisfaction</li><li>2.05 Online Service Satisfaction Rate</li><li>2.15 Feeling Invited to Participate in City Decisions</li><li>2.21 Satisfaction with Availability of City Information</li></ul><p></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>3. Quality of Life</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'></p><ul><li>3.16 City Recreation, Arts, and Cultural Centers</li><li>3.17 Community Services Programs</li><li>3.19 Value of Special Events</li><li>3.23 Right of Way Landscape Maintenance</li><li>3.36 Quality of City Services</li></ul><p></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>4. Sustainable Growth &amp; Development</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'></p><ul><li><i>No Performance Measures in this category presently relate directly to the Community Survey</i></li></ul><p></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>5. Financial Stability &amp; Vitality</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'></p><ul><li><i>No Performance Measures in this category presently relate directly to the Community Survey</i></li></ul><p></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'> </p><p style='margin:0in; font-family:Calibri; font-size:11pt;'> </p><p style='margin:0in; font-family:Calibri; font-size:11pt;'><b>Additional Information</b></p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Source: Community Attitude Survey</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Contact (author): Wydale Holmes</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Contact E-Mail (author): wydale_holmes@tempe.gov</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Contact (maintainer): Wydale Holmes</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Contact E-Mail (maintainer): wydale_holmes@tempe.gov</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Data Source Type: PDF</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Preparation Method: Data received from vendor</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Publish Frequency: Annual</p><p style='margin:0in; font-family:Calibri; font-size:11pt;'>Publish Method: Manual</p>

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