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Amtrak On-Time Performance

Published by Bureau of Transportation Statistics | Department of Transportation | Metadata Last Checked: June 24, 2025 | Last Modified: 2025-01-16
Customer on-time performance is the percentage of customers who arrive at their detraining stations on time. An Acela train is late when it arrives at a station more than 10 minutes after its scheduled time; a Northeast Regional or State-Supported train is late when it arrives more than 15 minutes after its scheduled time. For years before FY 2018, on-time performance is the percentage of total train arrivals on-time at each station, with every arrival weighted equally. Amtrak reports system performance in monthly Host Railroad Reports.

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