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Found 21 dataset(s) matching "paratransit".
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NYCT Paratransit ridership measures both total trips, the count of trips provided to registered NYCT Paratransit clients in a given month, and total ridership, the count of personal care...
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Max Ride Time Performance presents the percentage of trips performed with Access-A-Ride’s established max ride time standards between 2018 and 2023. This dataset is now retired as this metric can...
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Reflects the total number of registrants for paratransit service by borough/county per month.
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
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Pickup On-Time Performance (OTP) measures the quality of provider service, comparing actual to promised pickup time. Trips are considered on-time if they arrive no more than 20 minutes after the...
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Call Center Performance is measured as the percent of calls that are answered and the average speed with which those calls are answered.
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This metric measures customer complaints about Access-a-Ride, including about Transportation and non-Transportation service quality. This data is used along with Trips/Ridership data to create...
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Ride Time measures customer trip duration. Actual vs. Scheduled presents travel time variance, Average Travel Time presents the average actual trip duration, and Max Ride Time by trip distance category.
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This metric measures the frequency with which primary providers do not arrive at the pick-up location within 30 minutes of the promised time and the trip is not provided.
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Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. Trips are considered...
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Customer Experience is the percentage of valid trips and no-show trips that meet all four separate measurable established standards for quality of provider service (Pick-up OTP, Drop-off OTP, Max...
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Drop-off On-Time Performance (OTP) measures the quality of provider service, comparing actual to customer-requested drop-off time for trips scheduled with an appointment time. This dataset uses...
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The 2025-2044 20-Year Needs Assessment outlines capital work the MTA needs to do over the next two decades to keep the region moving. The MTA developed a three-part plan to secure the foundation...
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The National Transportation Library (NTL) provides national and international access to transportation information, coordinates information creation and dissemination, and provides reference...
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This dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), NYCT bus, MTA Bus, Long Island Rail Road, Metro-North Railroad, Access-A-Ride,...
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The daily ridership dataset provides systemwide ridership and traffic estimates for subways (including the Staten Island Railway), buses, Long Island Rail Road, Metro-North Railroad,...
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This dataset combines Key Performance Indicator data that was reported starting with the creation of the MTA Stat performance metric dashboard in 2008 through 2021. Most of the metrics in the...
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This dataset includes monthly customer feedback performance metric data for NYCT. For Subways, Buses, Access-A-Ride, MetroCard, and Other NYCT, there is data on the total number of complaints and...
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The National Transportation Library Catalog is charged with improving the availability of transportation-related information needed by Federal, state, and local decision-makers. Its mission is to...
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This dataset combines transit ridership data from all MTA modes, PATH, New Jersey Transit, Staten Island Ferry, NYC Ferry, and other public transit agencies that serve the CBD at a monthly level.
